Privacy Policy

Last updated: August 28, 2024

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Book an adventure tour or service
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer service
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Emergency contact information
• Payment information
• Medical conditions and dietary restrictions relevant to your adventure
• Experience level and preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website or source

2. How We Use Your Information

We use your information to:

• Provide and deliver our adventure services
• Process payments and bookings
• Communicate with you about your adventures
• Send safety briefings and preparation materials
• Provide customer support
• Improve our services and website
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We may share your information with:

Service Providers

• Payment processors
• Transportation providers
• Accommodation partners
• Insurance companies
• Emergency services (when necessary)

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our customers or others.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Access controls and employee training
• Regular security assessments

5. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications
• Request a copy of your information

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Provide personalized content

You can manage your cookie preferences through your browser settings. Please see our Cookie Policy for more details.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Booking and payment records: 7 years (for tax and legal requirements)
• Medical and safety information: 5 years after your last adventure
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you've provided an email address)
• Providing notice during your next interaction with our services

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Canadian Privacy Compliance

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to protecting your privacy in accordance with Canadian standards.